Frequently Asked Questions
- How long are shipping times?
Based on the units, our processing time takes up to 1-3 days and our warehouses supply your orders within 1-4 days. Each product at Good Office Habits has an estimated delivery time which on an average is 2-3 weeks.
2. What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a few pictures (2-4), and after inspection , we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
3. Can I cancel my order?
Cancellations are possible if you do not receive your package within the time-frame specified for each product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it. A refund can't be done in such cases.
4. What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, we'll check into the issue and give you a refund. You won’t be asked to ship the product back to us.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
6. Will I be able to track my order?
Yes, we will be sending you a tracking link once the product leaves our warehouses to the destination.
7. What do I do if I never receive my order?
If you don't receive your order within 120 days , contact us and we'll send you a refund.
8. How do I contact your company if my question isn’t answered here?
You can always reach us at any below provided emails or our 'Contact Us' page. Please give us 24-48 hours to reach you back. Please be patient, we will reach you.